How long does it take before a product is shipped?
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For orders that are pre-built they will ship within 24–48 hours. For custom orders that need to be designed and created, it could take up to a week, but generally within 72 hours.
Can I request a custom size or design?
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Yes! We love custom orders. Contact us with your idea and we'll work with you to bring it to life. Custom orders typically take up to 7 days.
How durable are your 3D printed products?
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Our items are typically printed with PLA or PETG, making them strong enough for everyday use. We recommend keeping them away from prolonged heat or direct sunlight, which can cause warping.
What if my 3D printed item arrives broken?
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Send us a photo within 7 days of delivery and we'll reprint and reship at no charge.
What type of wood do you use?
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We work with oak, pine, walnut, and other hardwoods, sourcing from local and sustainable suppliers whenever possible.
Can I request a custom engraving or personalization?
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Absolutely. Add your text or design at checkout, or contact us for more complex requests.
Will the wood grain pattern match what's shown?
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Wood is a natural material, so each piece is unique. Grain and tone will vary slightly — that's part of the charm!
What do I do if I have a shipping question?
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Use the tracking number we provide with every order to check delivery status with the shipping carrier. You can also contact our support team via the Contact Us section — we respond within 24–48 hours. Have your order number ready so we can look into it quickly.
What if I have a complaint?
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We take all complaints seriously and want to make things right. Send us an email via the Contact Us section and we'll respond within 2 business days. Tell us what happened — the more detail you share, the faster we can help. We're committed to resolving every issue fairly and promptly.